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By Jacques Werth, President High Probability® Selling
Q.
When making a prospecting calls, the prospect often
'isn't in'. When should I call next? Won't the gatekeeper
get irritated if I keep calling?
A.
Here's how we handle this common, and frustrating,
situation in HPS:
Joe Prospect, please.
"Who's calling?"
This is Miles Sonkin with High Probability Selling.
"Is Mr. Prospect expecting your call?"
No he isn't. Are you Mr. Prospect's gatekeeper?
"Well ... yes."
I am calling Mr. Prospect to make a twenty secopnd offer. Is it
okay if I make the offer to you right now and you can deter-
mine if you are willing to put me through, or not?
"Sure."
[Give Offer] ... Is this something Mr. Prospect would want?
At large companies, the gatekeeper typically knows Mr.
Prospect's
business as well as he does, and can answer the question with a
"Yes," "Probably" or "No" answer. When you get a "Yes" or
"Probably," they'll do one of the following:
1. Put you through to Mr. Prospect, if he's available
2. Specifically ask you to leave the message on Mr. Prospect's
voicemail. (When this happens, leave the message, but start it
with: "This is Miles Sonkin with High Probability Selling. I just
spoke with Prospect Jr., your assistant, and after I told her
why I was calling, she specifically asked me to leave you a
voicemail message, because she thought it was something
you might want." Then give your offer and leave your phone
number.
3. Take as much time as needed to write your message down
and commit to reading it to Mr. Prospect.
If the gatekeepr is not willing to put me through, I say,
"OK, Goodbye".
This type of conversation rarely happens because other
aspects of the HPS prospecting method makes this type
of conversation rarely necessary. There are a number
of factors, such as calling with a new offer every 3-4 weeks,
that make gatekeeper blocks an increasing rarity for the HPS
prospector.
Q.
Is it OK to say, "WOULD YOU LIKE to buy this?" or "Is this
something you WOULD LIKE to have?" Are there alternatives
to, "Is this something you want?"
A. Most people feel they have made a *commitment* when
they say they "want" something.
In most prospects' minds, the inclusion of the word "would"
relieves them from any commitment. It's almost as weak as
including the word "interested."
Q. Would a bit of research on the prospect BEFORE making
the call help to aim you in the right direction? For example,
going to the company's website, looking at their annual report
(if a public company), etc.
A. Researching each prospect before you call them is
generally a waste of time- if you have done your target
marketing well.
You should be working from a prospecting list that has
been selected based on the demographics of companies
that are most likely to use your product/service. It should
have the names and phone numbers of the people with the
job titles most likely to buy your type of product/service.
Your "research" time is usually better spent on actually
making offers. None of this "research" answers the
fundamental question, which is:
Does the prospect want what I am offering now, and is
he willing to pay for it?
Making prospecting offers will usually lead you to
appropriate buying influences within an organization.
I have observed that a lot of "research" done by salespeople
is a means of avoiding prospecting. This is mostly because
the prospecting methods they use (unlike HPS) are too
unpleasant and emotionally draining to use extensively.
"Researching" is more fun and seems like productive work.
Research often finds lots of interested prospects who
magically lose their interest when you ask them if what
you are offering is something they WANT.
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